Gold : 2,715.88

  

Silver : 31.89

  

Platinum : 1,245.14

  

Palladium : 1,334.79

RETURNS & EXCHANGES

RETURN + EXCHANGE + REFUND

ELIGIBILITY

All in-store and online purchases are eligible for return only with the original sales receipt.
Product must be unworn, unused, and in the same condition as originally purchased.
The original packaging, all original certificates, and all accessories must be included.
Any product altered from its original shipping state will not be accepted for return or exchange.
There are no returns, exchanges, or refunds on final sale merchandise, purchased in store or online.

In-Store Purchases

All in-store purchases must be returned in store only.
In-store Consignment Jewellery purchases can be returned within 10 days.
In-store purchased Pre-Owned Watches can be returned within 15 days.

Online Purchases

Online purchases can be returned in store or by a reliable shipping service with tracking.
Credit is only issued for merchandise and not for original shipping charges.
The customer receives a phone call or an email acknowledgment to confirm receipt of the return.
Aaron Signature makes a video recording when processing online returns, from the opening of the package through to authentication and the formal acceptance of the return.
All returns are subject to authentication by an expert on our team.

Consignment Jewellery purchased online can be returned within 10 days subject to a 20% restocking fee.
Online Pre-Owned Watch purchases can be returned within 15 days subject to a 20% restocking fee.

SHIPPING RETURNS

We ask that you contact us prior to shipping your return. Please pack the item securely and use the original packaging if you can. You must enclose the original sales receipt and provide us with your name, address, phone number, and email address. All return shipping charges must be prepaid as we cannot accept C.O.D. deliveries.

The shipping method for your return must provide insurance and tracking services. Ship the return package to:

Aaron Signature & Co.
20-4664 Yonge Street
Toronto, Ontario
M2N 5M1

EXCHANGES

In-Store Purchases

All in-store purchases must be exchanged in store only.
In-store Consignment Jewellery purchases can be exchanged within 10 days for another item of equal or greater value.
In-store purchased Pre-Owned Watches can be exchanged within 15 days for another item of equal or greater value.

Online Purchases

We do not accept items for exchange that are shipped to us. Customers can ship an item to be processed as a return.
All online purchases can only be exchanged in store for another available item of equal or greater value.
The original shipping cost is non-refundable and is not applied to the exchange.
First, the customer returns the item as per the shipping returns instructions.
An email notification is sent once the return has been processed.
The customer then purchases a new item online either before or after the return has been processed.

 

Please note that only credit for returned merchandise is issued and not the original shipping charges.

REFUNDS

Authorized refunds are only issued via the original payment method at time of purchase.

In-Store Purchases

Refunds for in-store purchases are only issued in store.
Refunds for in-store Consignment Jewellery purchases can be issued within 10 days as store credit only.
Refunds for in-store purchased Pre-Owned Watches can be issued within 15 days as store credit only.

Online Purchases

Online purchases can be returned for a refund in store or by a reliable shipping service with tracking.
Credit is only issued for merchandise and not for original shipping charges.
The customer receives a phone call or an email acknowledgment to confirm receipt of the return.
Aaron Signature makes a video recording when processing online returns, from the opening of the package through to authentication and the formal acceptance of the item(s) to be refunded.
All returns are subject to authentication by an expert on our team.

Refunds for online Consignment Jewellery purchases can be issued within 10 days subject to a 20% restocking fee.
Refunds for online Pre-Owned Watch purchases can be issued within 15 days subject to a 20% restocking fee.